Contact Us

At SET ACTIVE, we’re here to help with all your questions—whether you need support with an order, have questions about our Airluxe® or Formcloud® activewear, or want to share feedback. Below are the easiest ways to reach our team, plus answers to common inquiries to help you get help faster.

1. How to Reach Us

Email Support

Our customer service team responds to emails within 1–2 business days. For the fastest assistance, include your order number (if applicable) and details about your inquiry.
Topics we can help with: Order tracking, returns/refunds, product sizing, shipping questions, account issues, or feedback about our limited-edition sporty bras, leggings, or seasonal collections.

Mailing Address

For returns (per our Terms of Purchase) or written correspondence, send to our fulfillment and customer care location:
SET ACTIVE
305 Everette Road
Tarboro, North Carolina 27886
United States
Note: All returns require a prior return authorization (RA) number—please contact us via email first to request one before shipping items back.

2. Frequently Asked Questions (FAQs)

Save time by checking our most common questions below. If you don’t find an answer, reach out via email!

Order & Shipping

  • How long will it take to get my order?
Orders are fulfilled within 1–3 business days, with standard delivery taking 6–12 business days (free shipping on all orders). Expedited shipping options are available at checkout—see our Terms of Purchase for details.
  • How do I track my order?
Once your order ships, we’ll send a tracking number to your email. Click the link in the email to view delivery status, or log into your account on setactivesale.com to track orders.
  • What if my shipping address is wrong?
Contact us within 24 hours of placing your order to request an address change. We can’t modify addresses once the order has shipped (see our Terms of Use for details).

Returns & Refunds

  • What’s your return policy?
Unworn, unwashed items with original tags can be returned within 60 days of delivery for a full refund. Final sale items are not eligible—check product pages for “Final Sale” labels.
  • How long does a refund take?
After we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method (in USD). Your bank may take additional time to reflect the refund in your account.

Products & Sizing

  • What’s the difference between Airluxe® and Formcloud® fabrics?
Airluxe® is lightweight, breathable, and has microbial protection—ideal for workouts or hot weather. Formcloud® is thicker (with medium compression) and sweat-resistant, great for support during high-intensity activity.
  • Do you have a size guide?
Yes! A detailed size guide is available on every product page (under “Size & Fit”) to help you choose the right size for leggings, bras, and tops. If you need personalized sizing help, email us with your measurements.

Account & Website

  • How do I create or delete an account?
Click “Sign Up” on setactivesale.com to create an account (use a valid email address). To delete your account, contact us via email with your account details—we’ll process the request within 3–5 business days (see our Privacy Policy for data handling).
  • What if I forgot my account password?
Click “Forgot Password” on the login page. We’ll send a password reset link to your registered email.

3. Feedback & Suggestions

We love hearing from our community! Whether you have a comment about our activewear, a request for new colors (like the upcoming Staple SET Crewneck shades), or ideas to improve our website, email us at service@setactivesale.com. Your feedback helps us craft better products and experiences.

4. Response Times

  • Email: We aim to reply within 1–2 business days (excluding weekends and holidays). For urgent inquiries (e.g., missing orders), include “URGENT” in the email subject line.
  • Returns: Once we receive your return package, we’ll email you confirmation within 2–3 business days.
Thank you for choosing SET ACTIVE—we’re excited to help you find the perfect activewear for your lifestyle!