Privacy Policy

Welcome to SET ACTIVE (accessible at setactivesale.com, “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, or interact with our services. By using our website or engaging with our brand, you consent to the practices described in this policy, which complies with applicable federal and state privacy laws in the United States, including the Children’s Online Privacy Protection Act (COPPA) and Federal Trade Commission (FTC) guidelines.

1. Information We Collect

We collect personal information to provide and improve our premium activewear products and services, and to ensure a seamless shopping experience. The information we collect falls into two categories:

1.1 Information You Provide Directly

When you interact with our website (e.g., placing an order, creating an account, contacting customer service), we may collect:
  • Contact information: Name, email address (service@setactivesale.com for communications), shipping/billing address (305 Everette Road, Tarboro North Carolina 27886, United States for returns/fulfillment), phone number.
  • Payment information: Billing details (all transactions are processed in USD; we do not store full payment card information, which is handled by secure third-party payment processors).
  • Order information: Product selections, order history, shipping preferences (standard or expedited delivery), and return/refund requests.
  • Account information: Username, password, and preferences (e.g., size preferences, favorite collections like Airluxe® or Formcloud® activewear).
  • Communication data: Messages sent to our customer service team, feedback, or inquiries about our limited-edition sporty bras, leggings, seasonal collections, or shipping/return policies.

1.2 Information We Collect Automatically

When you visit setactivesale.com, we automatically collect non-identifiable and identifiable data to optimize your experience:
  • Device and usage data: IP address, browser type, operating system, pages visited, time spent on our site, and click-through rates.
  • Cookies and similar technologies: We use cookies to remember your preferences (e.g., currency settings in USD), track cart items, and analyze website performance. You may disable cookies in your browser settings, though this may limit certain site features.

1.3 Information from Third Parties

We may collect information from trusted third-party partners (e.g., payment processors, shipping carriers, analytics providers) to:
  • Verify payment details for orders of our premium activewear.
  • Track shipment status (1-3 business days for order fulfillment, 6-12 days for standard delivery, expedited delivery options available).
  • Analyze website traffic and improve our product offerings (e.g., limited-edition collections, Airluxe® fabric activewear).

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:
  • Fulfill and process orders: Process payments (in USD), ship products (free shipping on all orders), send order confirmations, and provide tracking information.
  • Customer support: Respond to inquiries about our activewear, shipping times, 60-day return policy, or 5-10 day refund process.
  • Improve our products and services: Analyze usage data to enhance our website, design new activewear collections (e.g., seasonal sets, limited-edition sporty pieces), and refine fabric technologies (Airluxe®, Formcloud®).
  • Marketing and communications: Send promotional emails about new collections, exclusive offers, or styling guides (you may opt out of marketing emails at any time).
  • Legal compliance: Adhere to U.S. federal and state laws, resolve disputes, and enforce our terms of service.
We will never sell your personal information to third parties for their marketing purposes without your explicit consent.

3. Disclosure of Your Information

We may share your personal information only in the following circumstances:
  • With service providers: Third-party vendors who assist with payment processing, shipping, order fulfillment, returns, and customer support (these vendors are contractually obligated to protect your data).
  • For legal reasons: If required by law, court order, or government request; to protect our rights, property, or safety; or to investigate fraud or violations of our terms.
  • In business transactions: If SET ACTIVE is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction (we will notify you of any such change).

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure, including:
  • Encryption of sensitive data (e.g., payment information).
  • Secure servers and access controls for employee data access.
  • Regular security audits and updates to our systems.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to promptly notifying you of any data breach required by law.

5. Your Privacy Rights and Choices

5.1 Access and Correction

You may access, update, or correct your personal information by logging into your account on setactivesale.com or contacting our customer service team at service@setactivesale.com.

5.2 Opt-Out of Marketing

You may unsubscribe from our marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us at service@setactivesale.com. Unsubscribing will not affect transactional emails (e.g., order confirmations, shipping updates).

5.3 Return/Refund Data

We retain order and return data to process refunds (5-10 business days) and comply with our 60-day return policy, but we will delete this data once it is no longer needed for these purposes.

5.4 Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such data collection, we will delete it immediately. Parents or guardians with questions may contact us at service@setactivesale.com.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the “Last Updated” date at the top of this policy and, where appropriate, by posting a notice on our website or sending an email to registered users. We encourage you to review this policy periodically.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
  • Mailing Address: 305 Everette Road, Tarboro North Carolina 27886, United States