Shipping Policy

At SET ACTIVE, we strive to get your premium activewear—from Airluxe® leggings to limited-edition sporty bras—to you quickly and seamlessly. Our shipping policy outlines delivery options, timelines, costs, and other key details to help you know what to expect when you order from setactivesale.com.

1. Shipping Coverage

We ship to all locations within the United States, with consistent delivery timelines and free shipping on every order (no minimum purchase required). Currently, we do not offer international shipping—all orders are fulfilled and delivered within the U.S., with no distinction between domestic or “international” delivery (all follow our standard 6–12 day delivery window, unless expedited).

2. Shipping Options & Timelines

We offer two shipping options to meet your needs: Standard Shipping (our complimentary option) and Expedited Shipping (for faster delivery). All timelines below start after your order is processed and fulfilled.

2.1 Order Fulfillment Time

Before shipping, all orders go through a processing and fulfillment stage:
  • We fulfill most orders within 1–3 business days of receiving your confirmed order (you’ll get an “Order Confirmation” email once your payment is verified and items are reserved).
  • Fulfillment may take slightly longer during peak periods (e.g., holiday sales, limited-edition drops) or for large orders, but we’ll notify you via email if there’s a delay of more than 3 business days.

2.2 Standard Shipping (Free on All Orders)

  • Delivery Timeline: 6–12 business days from the date your order is fulfilled (not the order date).
  • Cost: $0 (no minimum purchase—free shipping applies to every order, including single items like Formcloud® sports bras or full seasonal sets).
  • Carriers: We use trusted U.S. shipping carriers (e.g., USPS, UPS, FedEx) to deliver standard orders, with selection based on your location for fastest delivery.

2.3 Expedited Shipping

  • Delivery Timeline: 2–4 business days from the date your order is fulfilled (faster than standard shipping for urgent needs).
  • Cost: The exact cost is calculated at checkout based on your shipping address and order weight (we display the total before you complete your purchase).
  • Carriers: Expedited orders are shipped via priority carriers (e.g., UPS Next Day Air, FedEx 2Day) to ensure fast delivery.
  • Cutoff Time: To qualify for expedited shipping, orders must be placed by 12:00 PM ET (Monday–Friday). Orders placed after this time or on weekends/holidays will be fulfilled the next business day.

3. Shipping Costs

  • Standard Shipping: 100% free for all orders, regardless of order value, size, or location within the U.S.
  • Expedited Shipping: Cost varies by address and order weight (calculated at checkout, with no hidden fees).
  • No Additional Fees: We do not charge handling fees, fuel surcharges, or other extra costs—only the expedited shipping rate (if selected) is added to your order total (all transactions are in USD).

4. Order Tracking

Once your order is shipped, we’ll send a “Shipment Confirmation” email to the address linked to your order. This email includes:
  • A unique tracking number (provided by our shipping carrier).
  • A direct link to the carrier’s website, where you can check real-time delivery status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
You can also track your order by:
  • Logging into your SET ACTIVE account on setactivesale.com (go to “My Orders” to view shipping details).
  • Entering your tracking number directly on the carrier’s website (we note the carrier name in your shipment confirmation email).
Note: It may take 1–2 business days for the carrier to update tracking information after you receive the shipment email—this is normal and does not mean your order is delayed.

5. Shipping Address Rules & Changes

5.1 Accurate Address Requirements

To avoid delivery delays or lost orders, please provide a complete, accurate shipping address (including apartment numbers, suite numbers, or unit codes) at checkout. We are not responsible for:
  • Delays caused by incomplete or incorrect addresses (e.g., missing apartment number, misspelled city).
  • Orders delivered to the wrong address due to user error (we cannot redirect packages once they are shipped).

5.2 Changing Your Shipping Address

If you need to update your shipping address after placing an order:
  • Contact our customer service team at service@setactivesale.com within 24 hours of order placement.
  • Include your order number and the corrected address in your email.
We cannot modify addresses once your order has been fulfilled or shipped (this is a carrier restriction). If your order is already in transit to the original address, you will need to coordinate with the carrier directly to redirect it (fees may apply, depending on the carrier).

6. Delivery Issues & Exceptions

6.1 Delayed Deliveries

Most orders arrive within our stated timelines, but delays may occur due to:
  • Carrier delays (e.g., weather, high shipping volume, regional disruptions).
  • Incorrect or incomplete shipping addresses.
  • Customs holds (not applicable for U.S. domestic shipping).
If your order is not delivered within 14 days of the fulfillment date (for standard shipping) or 5 days (for expedited shipping):
  1. Check the tracking information for updates (carriers often note delays there).
  1. Contact our customer service team at service@setactivesale.com with your order number and tracking number—we’ll work with the carrier to investigate and resolve the issue.

6.2 Lost or Missing Orders

If the carrier marks your order as “Delivered” but you have not received it:
  • Check with household members, neighbors, or building management (carriers may leave packages with a trusted person or in a secure location, e.g., a porch, mailbox, or package locker).
  • Wait 24–48 hours—sometimes carriers mark packages as “Delivered” a day early.
  • If the package is still missing after this time, contact us at service@setactivesale.com. We’ll file a claim with the carrier and, if the package is confirmed lost, offer a full refund or replacement (per our Refund Policy).

6.3 Undeliverable Orders

If a carrier is unable to deliver your order (e.g., no one is available to accept it, address is invalid), the package will be returned to our fulfillment center. Once we receive the returned package:
  • We’ll email you to notify you of the undeliverable status.
  • You can choose to:
    1. Have the order reshipped to a corrected address (you’ll need to cover expedited shipping costs if you want faster delivery).
    1. Receive a full refund (processed within 5–10 business days, per our Refund Policy).

7. Holiday Shipping

During peak holiday periods (e.g., Black Friday, Cyber Monday, Christmas, Thanksgiving), order volumes and carrier traffic increase. To ensure your order arrives in time for the holidays:
  • We recommend placing orders at least 2 weeks before your desired delivery date (standard shipping) or 5 days before (expedited shipping).
  • We’ll post holiday shipping deadlines on our website homepage and via email—these deadlines are the last dates to order for delivery before major holidays.

8. Contact Us for Shipping Questions

If you have questions about shipping timelines, tracking, address changes, or delivery issues, our customer service team is here to help. Reach out to us at:
  • Email: service@setactivesale.com (subject line: “Shipping Question – [Your Order Number]”)
  • Mailing Address: SET ACTIVE, 305 Everette Road, Tarboro, North Carolina 27886, United States
We aim to respond to shipping inquiries within 1–2 business days.
Thank you for choosing SET ACTIVE—we’re committed to getting your activewear to you quickly, so you can start enjoying it sooner!